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Returns & Refunds policy

At Angel & Sons, we are committed to providing high-quality baby products that meet the needs of parents and their little ones. We understand that sometimes a product may not be quite right for you, and we want to make the return process as smooth and hassle-free as possible. Please review our return policy below for details on how to return or exchange an item.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges within 30 days of the purchase date under the following conditions:

Unfortunately, we cannot accept returns for:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

2. How to Initiate a Return or Exchange

If you would like to return or exchange an item, please follow these steps:

  1. Contact Us – Email our customer support team at Support@angelandsons.store with your order number and reason for the return or exchange.

  2. Receive Authorisation – Our team will review your request and provide return instructions, including the return shipping address.

  3. Pack & Ship – Securely pack the item in its original packaging and send it to the provided return address. We recommend using a trackable shipping service to ensure your return is received.

  4. Processing & Refund – Once we receive your returned item, we will inspect it and process your refund or exchange within 7-10 business days.

3. Refunds & Processing Time

4. Exchanges

We are happy to offer exchanges for a different size, color, or item of equal value, subject to availability. If the requested item is unavailable, we will issue a refund.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at Support@angelandsons.store with photos of the issue. We will gladly send a replacement or issue a full refund.

6. Gift Returns

If you received an Angel & Sons product as a gift and would like to return it, please provide the gift receipt or order number. We will offer an exchange or store credit for the value of the item.

7. Contact Us

For any questions regarding returns or exchanges, please reach out to our friendly customer service team:

We appreciate your trust in Angel & Sons and are here to ensure your shopping experience is delightful! Thank you for supporting our family-owned business.

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